Practice Enhancement

 

Do your patients have a positive experience when they call your office?

Are you losing patients due to poor customer service and phone skills?

 

 

Find out for sure with McKenzie’s

 

 

Recorded Telephone Evaluations

 

 

The patient's first impression of your practice starts with a phone call. It is important to know how your calls are answered and processed.

 

We will have experienced professional mystery patients call your office for the purpose of evaluating the new patient experience, phone etiquette, hold times, sales ability, customer service and ease of scheduling first available appointments. You will receive a written report and a recording of the call wthin 48 to 72 hours of the call. Three telephone calls are made over a two week period during patient hours on different days and times to provide an overall assessment. Let McKenzie Management help you to identify and solve problems that are hindering patient satisfaction.

 

Make an exceptional first impression with OUTSTANDING phone skills!

 

Practice Name or Doctor Name	:
Address	:
City	:
State	:	Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Zip	:
Phone number we are calling	:
Hours and Days of operation including lunch hour	:
You are a	:	General Dentist Oral Surgeon Endodontist Orthodontist Periodontist Pediatric Prosthodontist
E-mail to send confidential report	:
I have read and agree with the Service Agreement	:	Yes   No
3 Recorded Phone Evaluations and Assessment          Price: $367