Team Bonding, Building and Breakthrough
Speakers and Workshops

 

The Team      • Special Guest Speaker •

Stand By Your Brand - Find out how you can uncover what makes your practice one in a million and how to inspire and empower your team to BUILD THE BRAND! Karen will teach you how to translate the essence of your brand to your patients and your community. Karen is an award-winning speaker and branding expert who will inspire and empower your team to realize their true potential for excellence.

 

 

 

 

 

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The Team

Achieving Peak Performance - Learn what it takes to perform consistently on a high level. Find out if your performance is having a positive, negative or no affect on the practice. Sally wll show you how to perfect your skills and increase your value to the practice.

Doctors only

Being The CEO Of A High Performance Practice - Learn the difference between being a good dentist and an outsanding leader. Managing overhead to understanding the numbers.

 

 

 

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Assistants Only

The Chairside Ambassador - Dental Assistants will learn how to become the Practice Ambassador and watch the practice grow by influencing more patients to say “yes”! Risa will define how esteemed auxiliaries can influence patient perceptions by pinpointing communication ambiguities and lost opportunity loopholes. Build “relationship-capital” by weaving integrity, compassion and kindness into every patient experience.

 

 

 

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Doctors Only

Seven Elements Of An Effective Employee Relations Policy - A revolutionary concept for administration of employee relations in professional practices that dramatically reduces
conflict and confrontation, and protects the practice against meritless claims of
discrimination or wrongful termination.

 

Doctors Only
Hiring: The Minefield - Learn the legal landscape that underlies the risks in
hiring from advertising to the final choice.

 

 

 

 

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Dentists, Assistants, Front Office
Treatment Acceptance Tactics - Securing treatment acceptance for major and even minor cases requires three key elements - communicating clearly and listening carefully, involving the patient, and addressing their issues. Learn significant improvements in securing
patient’s commitment.

 

 

 

 

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Front Office, Assistants, Hygienists
You Said What? Mastering Communication - When communicating, we don’t always say what we mean. In the interest of getting along with others, important things are not said. Unfortunately this often ends up causing conflict. To be successful at work and in your personal life, communication skills are essential. In this workshop, you’ll identify your own communication style, and learn about the barriers to effective communication.

The Team
Team Bonding & Building - Learn the skills that can turn conflict into cooperation and take your practice to a higher level of performance. Discover how your co-workers think, what they fear and why they act as they do. This is a fun, interactive and humorous program that will provide practical, ready-to-use techniques with the people in your office.

 

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Hygienists, Front Office and Dentists
Business Breakthroughs For The Hygiene Department Team - A successful hygiene department is a coordinated team effort. Learn how each team member can contribute to retaining patients, reducing holes in the schedule, and maximizing hygiene potential.

 

Hygienists Only
Maximize Your Talents - Learn how to motivate patients by using therapeutic communication skills, converting prophy’s to periodontal maintenance and enhance the lives of your patients.

 

Pre-Event Special Workshop • Thursday November 6th

How To Become an EXCEPTIONAL Front Office Dental Employee
Instructors: Sally McKenzie, CMC & Belle DuCharme CDPMA
Limited Class Size - Register Early!!!

When you combine excellent dental business skills with already being good at your job…
you’re unstoppable. It’s true. Job knowledge alone won’t bring you success. But put your
work expertise together with truly effective and success-proven dental business skills and
look out…you’re headed for the top! This seminar will take you from answering the phones
to getting patients to say “yes” to treatment!

 

• How Personalities Affect Practice Success
• Powerful Patient Communication Skills
• Turn Your Schedule “Lines” Into Dollar Signs
• Surefire Telephone Techniques
• Financial Plans That Work
• The Basics of Collections: Don’t Be Short Changed
• Maximizing Patient’s Insurance Benefits
• Business Etiquette-Professional Polish That Shows

• Complimentary Airport Shuttle 7 am to 10 pm

• Steps away from the water’s edge and marina
• Water sports on-site

• 27 mile bay front bicycle and jogging path
• 2 Pools 2 Spas

 

 

 

 

 

 

 

 

www.thedana.net
Special Room Rate $169