The One-Year Program This option includes two one-week, onsite visits six months apart. Your personal McKenzie Management Consultant analyzes over 20 business systems and works directly with you and your team on implementation of custom recommendations and training. In addition, you receive ongoing telephone and email support as well as monthly statistical data reporting throughout the year.

The Six-Month Program This focused program is similar to the one-year option. Your personal McKenzie Management consultant comes to your practice for a week, analyzes 10 business systems, develops a plan of action for improvement, and works directly with you and your team on implementation and training.Ongoing telephone and email support, as well as monthly statistical data reporting, are provided.

Practice Growth - Present & Future Team Assessments Team Temperament Testing Team Survey Scheduling for Doctor/Hygienist Time Increments/Operatories Protocol Clinical to Business Communication Production Goals Dr./Hygiene Treatment Plans Confirmations Patient Waiting Time Daily Schedule Service Mix Ratios Production Per Hour Analysis Open Appointment Time Filling Open Appointment Time Unscheduled Time Units Scripting for Appointment Control Recall System System Structure Accountability Correspondence Follow-up Scripting Broken Appointments Confirmation Patient Retention Goals and Monitoring Telephone Monitoring Overhead Expense/Profitability Payroll Payroll Taxes and Benefits Facility Lab Supplies Miscellaneous Accounting Methods Accounts Receivable A/R to Production Rate Aging Credit Balances Over Counter Collections Collection Ratio Practice Growth Measurement Marketing Demographic Community Analysis Practice Hours New Patient Availability Welcome Package Referral Tracking Signage Brochure Community Projects Web-site Direct Mail Yellow Pages Newsletter Patient Survey Computer Systems Software and Terminals Routing Slips Production/Collection Verification Posting Payments/Charges Receipt of Services Report Generation End of Day/Month Close out Back up Internet Access

Communication Tools Telephone Greeting Telephone Lines Telephone Features After Hours Telephone Scripting Financial Policy Payment Options Presentation Scripting New Patients Business Office Design Business Team Positioning Fee Schedule Review by Zip Code Insurance Systems-Accept, Non-Accept or Elimination Hygiene Department Appointment Potential Appointment Actual Appointment Openings Lost Production Compensation to Production Radiograph Production Hygiene to Practice Production Perio to Hygiene Production Hygiene Availability Per Week Scheduling Treatment Acceptance Planning Goals Monitoring Billing Procedures Delinquent Calls/Messages Patient Arrival and Dismissal Greeting Patient Transfer to Business Clinical Notes Next Appointment Communicate Arrival Communication Personnel Management Policies Employee Policy Manual Personnel Files Performance Reviews Discipline System Employee Compensation Wage Review Hiring/Interviewing Patient Base Active Patients Inactive Patients New Patients Emergency Patients Patient Records Patient Registration Patient Record Auditing Communications Temperament Team Assessment Daily/Monthly Meetings Patient and Work Hours New Patient Protocol Tracking Role Play Scheduling New Patient Interview Treatment Procedures Converting Emergencies Job Descriptions Business Team Job Descriptions Adequate Business Staffing

 

Additional Program Features

 

• Practice Improvement “To Do” action plan identified by accountable employee
• Team development of Practice Vision
• Customized daily and monthly Meeting Agenda with practice goals
• Customized Training and Implementation Manual by system
• Comparative Fee Schedule Review - 7 page report detailing 216 of the most often performed dental procedures compared to your existing fee schedule complied for your zip code.
• Demographic Community Overview Report consisting of 8 zip codes including: Competition – dentist to population is examined; Demographics – population, projected population, median age, median income, income by percentage, households, age by percentage, per capita income, average disposable income, product purchase categories: Psychographics (Lifestyles); Maps; Charts and Graphs; Data Tables – ratio of dentists to population, owner vs. renter, historical growth, major employer’s, property values; analysis report of entire data.
• Business Job Descriptions, areas of accountability and performance measurements
• Leadership Coaching post-consult support telephone calls (3) to enhance Doctor's strengths as a leader and to lead the team through the implementation phase.
• Team Training, Support and Follow up.

 

Program Benefits

 

• We come to you. Our analysis, training and implementation are performed in your office.
• Our Typical clients average an increase in revenues of 25-35% within 60 days.
• We offer affordable monthly payments.
• There is no loss of production during the analysis process.
• The recommended Action Plan is customized to meet your objectives and achieve your vision.

 

Support Materials

The following educational books will also be provided.

 

How to Hire the Best Dental Employee

A complete guide to help dentists in hiring new employees. Chapters include: developing a job description, advertising, reviewing the resumes, initial telephone screening, the interview process, the application form, asking the right questions, testing applicants, and checking references.

 

 The manual includes ads that generate responses, a ready-to-use application form, over 100 questions designed specifically for business, hygiene, and clinical assistant positions, as well as competency tests. 

 

How Personality Styles Affect Practice Success

Problems in dental offices are caused by a breakdown in communications due to different personality styles.  Understanding your employees' personality traits can help to better match your staff with the work they are likely to do best.   

 

Based on the Myers Briggs Temperament Type, each job position in dentistry, business, clinical and hygiene is matched with the best temperament type suited for the position. Dentists will learn how their personality affects their ability to successfully manage the business and its employees. Included is the book "Please Understand Me" that provides the personality test and scoring form.

 

Performance Measurements for the Dental Team

Rating employee performance is a dreaded task for most dentists.  Now it will be easier for you using objective performance measurements that are specifically designed for the dental practice.  These extensive, ready-to-use appraisal forms help you measure an employee's performance based on:

 

• Job description
• Job performance
• Productivity, innovation
• Work ethics
• Cooperation  

 

Performance Measurements includes an extensive workbook with copy-ready appraisal forms and measurement graphs to use for each employee.  In addition, the CD-ROM allows you to generate electronic reports on your computer and/or e-mail them to staff members. You will learn: how to determine the number of employees needed for a successful practice, how to design results-oriented job descriptions for all business and clinical staff, use performance charting to objectively measure your employees, and make sound hiring and firing decisions.

 

How to Reward Your Dental Team

Learn when and how to reward your staff. Understand why saying "thanks" can mean more than dangling a financial carrot. This book is full of checklists and questionnaires to help you determine what rewards are best suited for each of your team members. You will understand when to use non-financial versus financial rewards, when to use group versus individual rewards, plus how important it is to set performance goals so you know when to give a reward. You will learn the difference between rewarding employees for outstanding performance versus paying them a bonus for simply doing their job.

 

 For more information on McKenzie Management's Business Operations Consulting/Coaching Program call 877.77.6151 or email  info@mckenziemgmt.com

 

Client Comment: “In the four months since we started with McKenzie Management, we have experienced major improvements in the business of our practice. For the first time in years, we anticipate true profit. We now see staff overheads less than 22% and Production/Collection at or above records. Our team is happier knowing how to control all the numbers and I am happier because I have solid ways to measure each staff member’s contribution. The cost has been more than paid for already.”

Robert M. Giswold, DDS, Langley, WA

 

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