Curriculum: 2 Days of Eight Hour One-on-One Training
Mastering your schedule to enhancing your verbal skills to measuring system performance are just a few of the various dental business topics that are taught at this two-day extraordinary learning experience. The curriculum is customized based on your existing or future job description, tasks and areas of system responsibility.
The Dental Front Office Business Program is designed to provide you with the knowledge and tools to improve your performance and the performance of the systems in the practice.
Cash Flow Management
Systems Management: Watching the Numbers
Support Materials: The Dental Front Office Business Training Program includes the following educational books that will be provided and referenced throughout the training.
Cash Flow Management: If you're falling short of consistently meeting benchmarks such as: 98% collection ratio, % of accounts receivable over 90 days less than 12%, 45% over the counter collections, 55% overhead expense, 15% minimum increase in collections each year, then this book is for you. Chocked full of proven "scripts" that make collecting money easy. Step- by- step protocol on how to achieve industry objectives that are accomplished by highly successful practices. Techniques are given to increase your production yearly by scheduling more effectively and... to reduce your overhead in the most common "out of control" areas: dental supplies, laboratory salaries and miscellaneous categories.
Building A Successful Recall System: Unfortunately, patient retention is not guaranteed by pre-appointing, sending postcards, letters, or even phone calls. But an effective use of an integrated retention system can significantly improve your ability to keep patients returning. With the help of this step-by-step guide and telephone scripts, you can overcome patients saying, "Not right now. I'll call you back." You'll learn how to: • Get Recall Patients to Schedule • Turn Around Those Patients Who Cancel • Overcome Patient Objections with Field-Tested Techniques • Develop an Effective Presentation Script • Strengthen Overall Communication Skills
Support Follow Up: Four telephone meetings are available for you at your request and can begin anytime up to three months after the program. You tell us what will work best for you. We want you to achieve the success that you desire and are eager to work with you to make that success a reality. Before, during or after the program, you have the entire support team at McKenzie Management to answer your questions.