Dental Training Center

Front Office Training

Curriculum: 2 Days of Eight Hour One-on-One Training

Mastering your schedule to enhancing your verbal skills to measuring system performance are just a few of the various dental business topics that are taught at this two-day extraordinary learning experience. The curriculum is customized based on your existing or future job description, tasks and areas of system responsibility.

The Dental Front Office Business Program is designed to provide you with the knowledge and tools to improve your performance and the performance of the systems in the practice.

  • This is NOT a class room setting but one-on-one instruction
  • Certificate of Completion is awarded
  • Curriculum Training Manual is provided

Cash Flow Management

  • Insurance processing, coding, maximizing benefits
  • Billing statements
  • Delinquent accounts
  • Collecting at dismissal
  • Financial agreements
  • Understanding overhead
  • Managing supply inventory
  • Internet involvement
  • Patient financing
  • Financial presentations

Patient/Customer Service

  • Verbal skills for ultimate patient communications
  • Develop a how-may-we-help you mindset
  • Telephone effectiveness
  • Telephone protocol
  • Telephone techniques to enhance patient rapport
  • Treatment plan presentation for increased production
  • Automated scheduling
  • Scheduling to production goals/tapping into unscheduled treatments
  • Survey patients for feedback
  • Development of new patient protocol
  • Developing new patient packets

Systems Management: Watching the Numbers

  • Keep track of growth/realistic concept of active patient status
  • Setting daily scheduling objectives and how to reach them
  • Determine percentage of treatment presented and accepted
  • Measuring New Patient Flow
  • Compare production versus adjusted production, calculating value of unscheduled time units
  • Forecast office supplies as percentage of income
  • Build hygiene production through effective recall
  • Enhance practice image through effective marketing and promotion
  • Staff meeting daily and monthly protocol
  • Measuring the success of your hygiene department
  • Computer utilization
  • Computer report generation that will benefit your growth
  • Planning for the future – days of hygiene needed per week
  • Effective recall system that ensures successful patient retention
  • Cancellations and failures
  • Confirmations
  • Production per hour
  • Efficient records and filing system
  • Going paperless
  • Treatment progress documentation
  • Patient registration information
  • Telephone systems and lines
  • Telephone voice mail
  • Telephone features

Support Materials: The Dental Front Office Business Training Program includes the following educational books that will be provided and referenced throughout the training.

Cash Flow Management: If you're falling short of consistently meeting benchmarks such as: 98% collection ratio, % of accounts receivable over 90 days less than 12%, 45% over the counter collections, 55% overhead expense, 15% minimum increase in collections each year, then this book is for you. Chocked full of proven "scripts" that make collecting money easy. Step- by- step protocol on how to achieve industry objectives that are accomplished by highly successful practices. Techniques are given to increase your production yearly by scheduling more effectively and... to reduce your overhead in the most common "out of control" areas: dental supplies, laboratory salaries and miscellaneous categories.

Building A Successful Recall System: Unfortunately, patient retention is not guaranteed by pre-appointing, sending postcards, letters, or even phone calls. But an effective use of an integrated retention system can significantly improve your ability to keep patients returning. With the help of this step-by-step guide and telephone scripts, you can overcome patients saying, "Not right now. I'll call you back." You'll learn how to: • Get Recall Patients to Schedule • Turn Around Those Patients Who Cancel • Overcome Patient Objections with Field-Tested Techniques • Develop an Effective Presentation Script • Strengthen Overall Communication Skills

Support Follow Up: Four telephone meetings are available for you at your request and can begin anytime up to three months after the program. You tell us what will work best for you. We want you to achieve the success that you desire and are eager to work with you to make that success a reality. Before, during or after the program, you have the entire support team at McKenzie Management to answer your questions.

Click here to read what McKenzie's Trainees had to say.