e-Management Newsletter Archives
Sally McKenzie's E-Management Newsletter is sent electronically every week to your e-mail address at NO COST to you or your team.
Every week you will receive useful management tips to share with your team on topics such as:
Date
Newsletter Article Title
Apr 4, 2008
Curb Appointment Failures
Mar 28, 2008
Easing Economic Woes
Mar 21, 2008
Take Action During Tough Times
Mar 14, 2008
Stop Employee Theft
Mar 07, 2008
Is Your Practice a Target for Employee Theft?
Feb 29, 2008
The Answer To Practice Paperwork
Feb 22, 2008
Get Rid of Patient Paperwork
Feb 15, 2008
Hygiene Salary Review
Feb 8, 2008
Ring Up or #1 Practice Builder
Feb 1, 2008
Telephone Talk = #1 Link to Patients
Jan 25, 2008
Do You Need An Associate?
Jan 18, 2008
Associate Dentist = Needs & Wants
Jan 11, 2008
Practice Hygiene Supply & Demand
Jan 04, 2008
Demands of Practice Growth
Dec 28, 2007
Increase Production In The New Year
Dec 21, 2007
What Not To Do in 2008
Dec 14, 2007
Holiday 12 Steps to Conflict Resolution
Dec 7, 2007
Holiday Wish #1: Peace in the Practice!
Nov 30, 2007
Employment Policy and Handbook
Nov 23, 2007
Employee Turnover
Nov 16, 2007
Gift of a Full Schedule
Nov 9, 2007
Insurance Benefits - Year End
Nov 2, 2007
Your Listening Skills
Oct 26, 2007
Patient Communications
Oct 19, 2007
Paperless Options
Oct 12, 2007
On-Line Patient Registration
Oct 5, 2007
Turn Dental Shoppers into Loyal Patients
Sept 28, 2007
Consumer Analysis
Sept 21, 2007
Mid-Career Obstacles
Sept 14, 2007
Feeling the Mid-Career Slump?
Sept 7, 2007
Team Members: Show Your Worth
August 31, 2007
Wrestling Raises
August 24, 2007
Do’s and Don’ts With OSHA
August 17, 2007
OSHA is at the door!
August 10, 2007
#1 Technology Mistake
August 3, 2007
Technology In Your Practice
July 27, 2007
Delegation Is Not Losing Control
July 20, 2007
Can You Delegate?
July 13, 2007
How To Fire An Employee
July 6, 2007
Employee Firings Need Not Burn
June 29, 2007
Exiting Employee = Opportunity
June 22, 2007
Hiring & Firing
June 15, 2007
Delivering Patient Expectations
June 8, 2007
I Want More… New Patients, Production…
June 1, 2007
Get Your Team Onboard
May 4, 2007
No Job Description-No Training = Disaster
April 27, 2007
Promoting From Within
April 20, 2007
Creating a Welcome Change
April 13, 2007
Barrier to Change
April 6, 2007
Out With the ‘In’ Crowd
March 30, 2007
Staff Cliques
March 23, 2007
Manpower, Materials & Management
March 16, 2007
5M’s of a Successful Team
March 9, 2007
Office Manager Training
March 2, 2007
New Team Means New Direction
Feb 23, 2007
Inheriting A Team
Feb 16, 2007
Hygiene Salary Survey
Feb 9, 2007
Treatment Endorsement - Create the Buzz
Feb 2, 2007
Treatment Acceptance Culture
Jan 26, 2007
Assistant’s Salary Survey
2006
Jan 19, 2006
Indispensable Employees
Jan 12, 2006
Problem Employees
Jan 5, 2006
New Year..Build Your Team
Dec 29, 2006
Staff Gratitude & Staff Attitude
Dec 22, 2006
Trained Financial Coordinator
Dec 15, 2006
Collect On Patient Expectations
Dec 8, 2006
Patient Retention
Dec 1, 2006
Increase Your Patient Base
Nov 24, 2006
Broken Appts…Expensive Profit Pinchers
Nov 17, 2006
Practice Profit Killers
Nov 10, 2006
Intraoral Camera Scripting
Nov 3, 2006
Scheduling Mistakes
Oct 27, 2006
Hourly Production
Oct 20, 2006
Policies, Procedures, Practices
Oct 13, 2006
Employee Policy Handbook
Oct 6, 2006
Telephone Toastmaster
Sept 29, 2006
Is Your Telephone Communication Disconnected?
Sept 22, 2006
Let Poor Performers Dismiss Themselves
Sept 15, 2006
Avoid Firings at All Costs
Sept 8, 2006
Want Answers to Practice Concerns?
Sept 1, 2006
Computer Reports: Your Practice ‘GPS’
August 25, 2006
Turn ‘Helpers’ Into Producers
August 18, 2006
"Help" Yourself to High Overhead
August 11, 2006
The Good Boss
August 4, 2006
Boss Type
July 28, 2006
Scheduling Productivity
July 21, 2006
Troubled Practice
July 14, 2006
Achieving Patient Loyalty
July 7, 2006
Patient Loyalty vs. Satisfaction
June 30, 2006
Four Rules of Staff Compensation
June 23, 2006
Manage Salary Expectations
June 16, 2006
Prepare for the Perfect Hire
June 9, 2006
Burned by a Bad Hire?
June 2, 2006
Manage Conflict –Strengthen Team
May 26, 2006
Conflict: Practice Enemy #1
May 19, 2006
Quality Training Here...and Now
May 12, 2006
The High Price of Assumptions
May 5, 2006
Developing Job Descriptions
Apr. 28, 2006
Job Descriptions…a Clear Direction
Apr. 21, 2006
Scripts - Controlling the Outcome
Apr. 14, 2006
Sink or Script
Apr. 7, 2006
Having the Ideal Day
Mar. 31, 2006
Crisis Management
Mar. 24, 2006
Driving Patients To Your Website
Mar. 17, 2006
Dentist's Web-Sites
Mar. 10, 2006
Feedback - Seize the Moment
Mar. 3, 2006
If You Talk the Talk They'll Walk the Walk
Feb. 24, 2006
Surrender Control
Feb. 17, 2006
The Cost of Control
Feb. 10, 2006
Treatment Plan Accepted!
Feb. 3, 2006
Lost Treatment Rx
Jan. 27, 2006
The New Patients You Never Knew
Jan. 20, 2006
Losing New Patients
Jan. 13, 2006
Ready! Fire! Aim!
Jan. 6, 2006
Develop Your High Performance Team
2005
Dec. 30, 2005
The TEAM Troubled or Terrific?
Dec. 23, 2005
Fees and Value
Dec. 16, 2005
Are Your Fees in the Deep Freeze?
Dec 9, 2005
The "Perfect" Gift isn't always Green
Dec 2, 2005
Holiday Bonuses
Nov 25, 2005
Marshalling the Fire Power
Nov 18, 2005
Tolerate or Terminate?
Nov 11, 2005
How to Handle Raises
Nov 4, 2005
Raise Requests
Oct 28, 2005
Performance Measurements
Oct 21, 2005
Performance Reviews
Oct 14, 2005
E-Recall
Oct 7, 2005
E-Scheduling Made EZ
Sept 30, 2005
Tackling Overhead
Sept 23, 2005
Overhead Sending You Overboard
Sept 16, 2005
Addiing Digital Radiography
Sept 9, 2005
The "Ring" of Success
Sept 2, 2005
On-Hold Messaging
Aug 26, 2005
Reducing Accounts Receivable
Aug 19, 2005
Building Value Lowers Accounts Receivable
Aug 12, 2005
To Catch a Thief
Aug 5, 2005
Embezzlement by Employees
July 29, 2005
Six Steps to Productive
July 22, 2005
Out of Control
July 15, 2005
Payment Expectations
July 8, 2005
Collection Phobia
July 1, 2005
Employee Advertising
June 24, 2005
Recruiting Employees
June 17, 2005
Douse the Fires of Discontent
June 10, 2005
Overcoming Conflict
June 3, 2005
The Hygiene Schedule: Appearances aren't Everything
May 26, 2005
Oral Hygiene - Managing Supply and Demand
May 19, 2005
ROI-Digital Radiography
May 12, 2005
Patients Satisfied or Disgruntled?
May 5, 2005
Patient Survey-Window for Improvement
Apr 28, 2005
Most Effective Marketing Tool
Apr 21, 2005
Top Marketing Investments
Apr 14, 2005
Whose Job Is Presenting Tx?
Apr 7, 2005
Treatment Presentations
Mar 31, 2005
Technology: Plan for Profit
Mar 24, 2005
Technology: Profitability or Financial Sinkhole
Mar 17, 2005
Job Descriptions Before More Staff
Mar 10, 2005
More Staff?
Mar 3, 2005
Employees: Control Your Income
Feb 24, 2005
Salary Schooling
Feb 17, 2005
The Raise Really Costs...
Feb 10, 2005
Salary Reviews
Feb 3, 2005
Make or Break The Schedule
Jan 27, 2005
Forgetfulness & Cancellations
Jan 20, 2005
Take The Insurance-Free Plunge
Jan 13, 2005
Insurance-Free Practice?
Jan 6, 2005
Will You Commit 24 Hours To Your Practice in 2005?
2004
Dec 30, 2004
Success In 2005
Dec 23, 2004
Develop Merit-Based Compensation
Dec 16, 2004
Raises
Dec 9, 2004
Salary Survey
Dec 2, 2004
The $10K Complaint
Nov 25, 2004
Building Your Practice Palace
Nov 18, 2004
Office Design Program
Nov 11, 2004
Patient Dismissal-The Right Way
Nov 4, 2004
Poor Patient Dismissal
Oct 29, 2004
Record Audits
Oct 22, 2004
Return to Annual Exam
Oct 15, 2004
Measure Your Minutes
Oct 8, 2004
Associate Criteria
Oct 1, 2004
Need An Associate?
Sept 24, 2004
Industry Stats on Receivables
Sept 17, 2004
Effective Collections
Sept 10, 2004
Accountability
Sept 03, 2004
No One’s Responsibility
Aug 27, 2004
What Not to Say
Aug 20, 2004
Telephone Tips to Keep Phone Ringing
Aug 13, 2004
From Delinquency to Dollars
Aug 6, 2004
Increase Fees, Enhance Care
Jul 30, 2004
Collection Misfits
Jul 23, 2004
Consequence of Raising Fees
Jul 16, 2004
How to Fire
Jul 9, 2004
Employees – a Potential ‘Fire’ Hazard
Jul 2, 2004
Feedback – As Important to Receive as to Give
Jun 25, 2004
Feedback – Give it. Get it
Jun 18, 2004
New Patients “Rule” the Practice
Jun 11, 2004
New Patient or Never to Be Seen Again?
Jun 4, 2004
Conquer Conflict in Eight Steps
May 28, 2004
Productivity Killer #1: Conflict
May 21, 2004
Keep Collections and Patients Healthy
May 14, 2004
Virus Circulating in Dental Practices
May 7, 2004
Why Patient’s Leave Your Practice
Apr 30, 2004
Patient Complaints and Patient Retention
Apr 23, 2004
Reactivating Patients
Apr 16, 2004
‘I Think’ vs. ‘I Know’
Apr 9, 2004
Avoid the “Missile-aneous” Budget Explosion
Apr 2, 2004
Money/Accounting Mistakes
Mar 26, 2004
All THIS! And I only Have to Work until I’m 95
Mar 19, 2004
All THIS! For only TWO more Crowns a Month!
Mar 12, 2004
Streetwise Staff Recruiting
Mar 05, 2004
What Do I Have to Do to Get a Decent Hire?
Feb 27, 2004
Avoid the Slippery Slope of Service Snafus
Feb 20, 2004
Service with a Sneer Smile
Feb 13, 2004
Clinical Efficiency – Techniques
Feb 6, 2004
Clinical Efficiency
Jan 30, 2004
Collections – Script the Perfect Story
Jan 23, 2004
Financial Role Playing
Jan 16, 2004
Balancing Hygiene Schedule
Jan 9, 2004
Hygiene Schedule Problems
2003
Dec 19, 2003
Make 2004 Your Best Year Yet
Dec 12, 2003
Practice Resolutions to Boost Production
Dec 05, 2003
Perfect Gift to Avoid Holiday “Chill”
Nov 28, 2003
It's the Most Wonderful Time of the Year … or Not
Nov 21, 2003
Overcoming the "They Don't Get It" Barrier
Nov 14, 2003
If Only They Would "Get It"
Nov 7, 2003
Overcoming the Out of Sight, Out of Mind, Out of Pocket Barrier
Oct 31, 2003
Out of Sight, Mind, and Pocket -Tx Acceptance
Oct 24, 2003
Making Staff Meetings "Meet" Objectives
Oct 17, 2003
Staff Meetings are good for what?
Oct 10, 2003
Your Schedule- Save You or Slave You
Oct 03, 2003
Breaking Down the Marketing ‘Matters’ Barrier
Sept 26, 2003
The What Matters Marketing Barrier
Sept 19, 2003
Breaking Down the Under-Performing Staff Barrier
Sept 12, 2003
Settling for Mediocrity or Pushing for Performance?
Sept 05, 2003
Solutions for “I Quit”
Aug 29, 2003
Two Week’s ‘till Doomsday
Aug 22, 2003
Surveyyy Said!!
Aug 15, 2003
Breaking Down the Overhead Barrier
Aug 8, 2003
Is Overhead Dragging You Under?
Aug 1, 2003
Breaking Down the More Money or Else Barrier
Jul 25, 2003
Your Money or Your Practice?
Jul 18, 2003
Breaking Down From ‘No Way’ to ‘I Want it Today’
Jul 11, 2003
The ‘N’ Word - "No ... Not Right Now"
Jul 4, 2003
The Big Management Issue
Jun 27, 2003
Breaking Down The Patient Retention Barrier
Jun 20, 2003
Patient Retention - Easy Come, Easy Go?
Jun 13, 2003
Breaking Down the 'Drive By' Communication Barrier
Jun 6, 2003
Communication on the Fly Puts Stress into Overdrive
May 30, 2003
Breaking Down the "Don't Ask, They Won't Tell Barrier"
May 23, 2003
Don't Ask, They Won't Tell - Patient Survey's
May 16, 2003
Overcoming The Employee Perk Potholes
May 9, 2003
Financial Perk or Pothole? Employee Motivators
May 2, 2003
Overcoming the 'Minimalist Mindset'
Apr 25, 2003
The Minimalist Mindset
Apr 18, 2003
The Big Issue
Apr 11, 2003
Breaking Down Staff Cliques
Apr 4, 2003
Staff Productivity/Digital Chaos
Mar 28, 2003
Breaking Down the "No Show" Barrier
Mar 21, 2003
Scheduling/ Automate Patient Check-in
Mar 14, 2003
Breaking Down the Fee For Service Barrier
Mar 7, 2003
Obstacle #6 – The Word is Fee Not Free for Service
Feb 27, 2003
“You have reached a number that has been disconnected or is no longer in service …” Telephone Success Tips
Feb 21, 2003
Barrier #4 Breaking Down the Staff Productivity Barrier
Feb 14, 2003
Barrier #4 The Perception vs. Reality of Staff Productivity
Feb 7, 2003
Breaking Down the Barrier #3 Make Sure the Buck Stops at Your Bank Account
Jan 31, 2003
Barrier #3 Passing the Buck on Collections
Jan 24, 2003
Breaking Down the Barrier - The Hygiene Heist
Jan 17, 2003
Barrier #1 The Hygiene Heist
Jan 10, 2003
Breaking Down the Barrier "Cross Training” Can Leave Productivity Waning
Jan 03, 2003
Barrier #1 “Cross Training” Can Leave Productivity Waning
2002
Dec 27, 2002
Turn Treatment Rejection into Acceptance
Dec 20, 2002
The Buried Treasure of Unscheduled Treatment
Dec 13, 2002
Lab Expense is Below Budget … and that’s a Problem?
Dec 6, 2002
Strrrrrike Three You’re OUT (of money that is)
Nov 29, 2002
Watch What’s Tossed in the Budget Dumpster
Nov 22, 2002
Feeling ‘Stuffed’? Dental Supply Inventory
Nov 15, 2002
Person, Place, and Presentation
Nov 8, 2002
Maximum Pay, Minimum Work
Oct 31, 2002
You Built It; They Didn’t Come
Oct 24, 2002
Avoiding the 'Ringy-Dingys'
Oct 18, 2002
Cure Appointment Amnesia
Oct 14, 2002
'Hands off' Treatment Presentation
Oct 7, 2002
When It Comes to Collections, Step Aside
Sept 30, 2002
The High Price of ‘Perfect’
Sept 23, 2002
Come On and Take a Free Ride
Sept 16, 2002
Delegation – Trust Me They Can Handle It
Sept 9, 2002
Land of the Lost - Without Job Descriptions
Sept 2, 2002
Get Out
Aug 16, 2002
The Interview Before the Interview
Aug 19, 2002
Got Your Number?
Aug 12, 2002
Scheduling at the Speed of Sound
Aug 5, 2002
Surviving Staff Conflict
Jul 29, 2002
Staff Duels
Jul 22, 2002
The Fee Factor
Jul 15, 2002
Wanted – Real, Live Person to Work in Dental Office
Jul 8, 2002
Make Employee Loss Your Gain
Jul 1, 2002
Avoid Hiring Horrors
Jun 24, 2002
Real Resume or Ruse?
Jun 17, 2002
All Systems Go... All Systems Stop !
Jun 10, 2002
Expert Advice You Can Bank(rupt) On
Jun 3, 2002
The Fee Factor
May 27, 2002
Do You Measure Up?
May 20, 2002
I Need A Patient Coordinator, Why?
May 13, 2002
Dollars and Sense
May 6, 2002
Bad Attitude or Personality Issue
Apr 29, 2002
R-E-S-P-E-C-T
Apr 22, 2002
Mystified by dwindling patient numbers?
Apr 15, 2002
Managing the Complainers
Apr 8, 2002
Too Much, Too Little, It's Not Too Late
Apr 1, 2002
Win/Win Patient Financing
Mar 25, 2002
Hiring Needs vs. Hiring Wants
Mar 18, 2002
Hygiene Outcomes and Accountability?
Mar 11, 2002
Dr. Smith's 0% Financing
Mar 4, 2002
Fixing The Time Wasting, Money Draining No Shows